“We offer you a solution for less calls at the same time”
Most emails and SMS with pay links are all being sent at the same time in the morning. For some of you this comes paired with a lot of calls with questions from your customers. The COVID-19 causes that some call centers are understaffed. This can be a problem for all the incoming calls from your customers.
So we offer you a solution. We can configure your campaigns to spread the sending of emails/SMS over the day, instead of sending them at the beginning of the day. This will result fewer calls at the same time. So your call centers can answer all of your customers questions.
If you are interested in this solution you can create a ticket through our portal.
How can I see the current delivery times?
You can view the “Delivery time start“ and “Delivery time end“ settings at the script settings page. Go to the Scripts overview page and click on the script name. Then open the PayMail or SMS tab.
Note: Only people with the manager role can view the configuration of campaigns.
“Carte Bancaire has more than 60 million cardholders”
Are you active in France and do you want to offer your French customers an optimal payment experience? Then you can not do without Carte Bancaire.
Carte Bancaire is the most used payment method in France. Before Carte Bancaire it was called Carte Bleue. The payment card is still popularly known as Carte Bleue.
Carte Bancaire is a Visa branded debit card and is the most popular payment method in France. This is evident from the fact that Carte Bancaire has more than 60 million cardholders, which makes the payment card indispensable for you as an entrepreneur. This popular payment card is issued by all major French banks. Half of all payment cards are suitable for making online payments. This concerns all Carte Bancaire cards on which the “Verified by Visa” logo can be found. All customers with these payment cards can pay securely online in your webshop.
“We Will Get Through This Together”
We have some updates regarding the COVID-19 virus. As many of you know a lot of people are working from home. We have some tips for you to get through this difficult time:
Do you not have a full capacity on your callcenter?
Remember that you can turn on ‘pause forward'. Your customers will receive a reminder but don’t have the option to get forwarded to a callcenter.
Do receive a lot of calls regarding pay link emails?
Then we also offer to send all emails spread through the day. Instead of sending all emails at the beginning of the day
We are still here to help and assist you from Monday till Friday. If you want to do some changes to scripts, you can inform us by creating a support ticket.
Besides changes you can also report the following:
Issues
New features
Ask Questions
How to pause your voice script
At this time when staffing levels may be lower because of the COVID-19 virus, we would like to inform you about the ability to control your outgoing calls and incoming transfers. This option is not new, but may not be known to everyone.
After logging into our portal you will see a block on the right with the title “Status Voice”, see the image below.
Normally all bars are green, this is the default setting that indicates that the scripts are executed according to the regular settings. In the column “Jobs” you can see per script the number of records (calls) that we still have to execute for that specific script.
If for any reason you want to temporarily stop outgoing calls during the day, you can click the pause button to stop outgoing calls immediately. From this moment on, no outgoing calls will take place for that specific script
The bar of that script then turns orange. If you want to resume the outgoing calls, you can press the play button.
Note that when resuming outgoing calls during the same call block, the Alphacomm Live platform will work faster to complete any remaining call attempts within the existing call block. If you restore the call after the call block has expired, the remaining records are retained and are automatically added to the next call block.
It is also possible to temporarily stop all connections. Just press the pause button in the circle to pause transfer.
The script setting then switches to the "out of office" configuration and the bar turns yellow.
The big advantage of this is that the outgoing communication is maintained, so that reminders are sent out, but you do not burden customer service or the call center because the option of transferring is temporarily not offered. To enable call forwarding again, simply click on the play button in the circle and the script will switch back to the "within opening hours" configuration.
All default settings are active when all bars are green.
If there are any questions about the above settings or if we can support you in any other way, please let us know.
“The ultimate payment journey”
If you’re using our paylink services, it is now possible to add and view the chosen payment method!
A few of our users offer multiple payment methods to their customers or debtors.
Because it can be a hassle to check each route with the different accounts, we’ve added a way for you to gain insight.
If you are using our PayLink result files and want to have the payment method added to your file, send a request to us, so we can activate this field for you.
In the PayLink overview at our Portal you can already see the used payment method if you click on ‘details’:
