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Most emails and SMS with pay links are all being sent at the same time in the morning. For some of you this comes paired with a lot of calls with questions from your customers. The COVID-19 causes that some call centers are understaffed. This can be a problem for all the incoming calls from your customers.

So we offer you a solution. We can configure your campaigns to spread the sending of emails/SMS over the day, instead of sending them at the beginning of the day. This will result fewer calls at the same time. So your call centers can answer all of your customers questions.

If you are interested in this solution you can create a ticket through our portal.

How can I see the current delivery times?

You can view the “Delivery time start“ and “Delivery time end“ settings at the script settings page. Go to the Scripts overview page and click on the script name. Then open the PayMail or SMS tab.

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Note: Only people with the manager role can view the configuration of campaigns.